Immigration, Passport and Nationality officer in Tonj State on Monday apologized to citizens for the delay of their passports and nationality certificates in their office.
Kuol Manyual Kuol says lack of power and stable office was the major challenge affecting their work.
The officer calls on members of the public to come for their identity process.
He advises the public to possess their nationality certificate and passport to facilitate their process as South Sudanese.
The officer made the remarks in an interview to Don Bosco Radio in Tonj.